This guide and the quick-start tutorial serve different purposes. The quick guide keeps only the shortest path through the setup process, making it easy to follow the first time. This guide explains why each step matters, how platforms differ, and where to start when something goes wrong. Read it from beginning to end, or use the contents below to jump to the relevant stage after creating an account or installing a client.
Prices, coverage, platforms, and refund details in this guide reflect the current service facts. Client installers and personal subscriptions are obtained through the user panel; this page does not provide static installers or ready-to-use subscription URLs. Example links only illustrate field structure and cannot establish a connection.
Understand the service
Understand subscriptions, clients, and routes first
Three parts work together for every connection
When using VPNFF, distinguish between the user panel, subscription details, and client. The user panel handles your account, plans, orders, client downloads, and support tickets. Subscription details give the client access to the routes available to the current account. The client reads the subscription, displays routes, and establishes the connection. These three parts form a sequence; they are not interchangeable products. Installing a client without importing a subscription leaves it with no routes to connect to. Copying a subscription without importing it correctly does not automatically change the system network. Even after the client says “Connected,” check the exit address and traffic from the apps you actually use to confirm that access is going through the selected route.
Think of a subscription as a route directory maintained by the service. When the account plan, available traffic, or routes change, the client needs to read this directory again. You do not need to enter routes manually, and you should not paste subscription contents into unfamiliar pages one item at a time. A personal subscription is tied to account permissions, so keep it only on devices you control and in trusted clients. If it appears in a public document, screenshot, or shared workspace, open the user panel to review and update it instead of continuing to use exposed content.
Route selection is about the path
VPNFF covers 90+ countries / 200+ routes. This coverage lets you choose an exit based on the target service’s region, your current network, and the task at hand, but a larger route list does not mean you should always choose the farthest location. For web browsing, collaboration tools, file sync, and AI Tools, start with a route that is relatively close to your current network and matches the target service region. When content varies by region, prioritize the target region. For reliable cross-border access, start with a nearby region and compare results based on the actual connection.
Route names usually indicate a region, city, or path type. Choose the region first, then the route type, and finally test it with the app you use. Do not judge a route from a single page-load result: local access, wireless conditions, carrier routing, the target site, and app caches can all affect performance. A more reliable method is to switch routes on the same device, network, and target app, then compare only after reconnecting each time. For more on regions and route types, see the global nodes page, which explains the route structure and selection method by region.
System proxy settings and app traffic are different things
After a client connects, whether traffic uses the route also depends on the client’s operating mode and each app’s network behavior. Some modes take over network requests at the system level; others work only for apps that follow the system proxy. Browsers usually read system settings, while some command-line tools, standalone sync programs, and software with its own network stack may use separate proxy settings. “The browser works” therefore does not prove that every other app uses the same path. Conversely, one misbehaving app does not mean the whole connection has failed.
VPNFF supports Windows / macOS / iOS / Android / Linux, with unlimited devices. This makes it easy to keep a consistent setup across your personal devices, but each device must still import and verify the subscription separately. Operating systems handle background activity, sleep and wake, proxy permissions, and network changes differently. One device working normally is not a reason to skip verification on the others. After switching from a home network to another connection, especially check that the client is still connected and verify the exit again.
If you simply want to make your first connection, follow the quick-start tutorial first, then return here for platform differences and maintenance guidance. For long-term use, read at least the chapters on plans, subscriptions, platform imports, and connection verification. This helps keep plan traffic, client settings, and individual routes separate—and makes it easier to describe exactly which layer failed.
Choose a plan
Choose between a monthly subscription and a data package based on usage
Monthly subscriptions suit steady, predictable use
Monthly subscriptions are ¥9.9/month with 60GB, ¥18/month with 250GB, or ¥28/month with 500GB. The main difference is the monthly traffic allowance, which resets each month on the activation date. Do not estimate only one visit at a time; consider browsing, meetings, file sync, video, and background system traffic across your usual devices. Text pages and light collaboration generally use less, while continuous video, large transfers, and frequent cloud sync consume traffic faster. The safest approach is to review comparable usage on your current network and choose a tier with room to spare.
A reset on the activation date means the traffic cycle follows the date your account was actually activated; do not assume that every plan resets on the first day of the calendar month. Recording the activation date helps you understand the remaining traffic and next reset shown in the panel. If the current tier is not enough midway through a cycle, use the upgrade function; the price difference is prorated into the remaining days. Before upgrading, confirm the displayed plan, difference, and remaining period in the panel so an upgrade is not mistaken for a separate new plan.
Data packages suit occasional use and backup needs
Data packages are ¥158/300GB, ¥358/1000GB, or ¥658/3000GB. They remain available until used and never expire. Unlike monthly subscriptions, which reset every month, they suit intermittent use, periods of concentrated activity, or users who want to keep traffic in reserve. Focus on when you will use the traffic, not just the total amount. If you use the service steadily every month, a monthly subscription is easier to manage; if usage is widely spaced and you want the remainder to stay available, a data package is more direct.
“Never expires” describes the validity period of the data package itself; it does not remove the need to manage account security, client compatibility, or subscription updates. Even with traffic remaining, changing devices, client settings, or subscription details may require a fresh import. Before purchasing, confirm whether you selected a monthly subscription or a data package, since their reset rules are completely different. Full pricing and plan details are on the pricing page; the final order items shown in the user panel take precedence.
| Type | How it is measured | Best for | Check carefully |
|---|---|---|---|
| Monthly subscription | Traffic resets monthly on the activation date | Steady use with fairly stable monthly demand | Activation date, current cycle, plan tier |
| Data package | Available until used; never expires | Intermittent use, project-based tasks, and backup traffic | Remaining traffic, subscription updates, device settings |
Estimate from usage patterns, not device count
VPNFF supports unlimited devices, but device count and traffic consumption are different metrics. One device transferring files continuously can use more traffic than several devices doing light browsing. Estimate by activity: everyday browsing and text communication form the baseline; meetings and audio/video are ongoing transfers; system updates, cloud storage, and large files create concentrated usage. Check background sync in particular, since it may start automatically after a connection is established without an obvious foreground notice.
If people share one account or several devices stay connected for long periods, establish clear device-management habits first. Keep track of which devices have imported the subscription, and remove configurations from devices no longer in use so they do not generate hard-to-trace traffic. Unlimited devices provides deployment flexibility; it does not change the total traffic rules of the plan. When usage changes, check background tasks and app activity on each device before deciding whether to upgrade.
Review refund and payment terms before ordering
The service offers 7-day refunds for any reason. Payment methods are Alipay / WeChat Pay / USDT. Before choosing a payment method, confirm the order item, amount, and account username, and retain the necessary record after completing the order. Do not submit the same order again immediately after payment. If the page status does not change promptly, refresh the order records in the user panel before opening a ticket. Duplicate orders increase verification work and can make it seem as though two identical entitlements were issued.
The refund policy gives you room to reassess after purchase, but it does not replace checking the order beforehand. The right sequence is to identify your usage pattern, choose a plan tier or data package, verify the payment method and account, then import the subscription and test the connection promptly. If the target app has regional requirements, review route coverage in advance to confirm a suitable region is available. Completing these checks before payment reduces the chance of discovering later that the choice does not fit.
Create an account and place an order
Set up your account and review the order
Choose a username you can keep using
VPNFF requires no email address; a username and password are enough to create an account. Choose a recognizable username that is not reused for another important service. It identifies the account used for viewing orders, obtaining subscriptions, and submitting tickets. Do not create multiple accounts for temporary testing, or plans, orders, and subscriptions may become scattered and make it difficult to identify which account the client is using.
Keep the password separately under your control. Do not place it with the username in a public screenshot, shared document, or client note. Not needing an email address removes a registration step, but it also means you must manage your credentials yourself. After creating the account, sign out and log in once more to confirm that the credentials were recorded correctly before purchasing a plan. Ordering before verifying them can complicate support if the password was recorded incorrectly.
Enter the correct user panel from the marketing site
The user panel is available from the site’s root entry. Login, plan, and client-download links on the marketing pages all lead there. Open the account entry from the page header or the user panel. After entering, first check that the address is still vpnff.com, then enter your username and password. Do not enter account details on unfamiliar mirror pages in search results, and do not give a personal subscription to an alleged online conversion service.
After the account is created, the panel becomes the center for future actions. Plan purchases, client downloads, subscription access, order status, and tickets are all handled there. Marketing pages explain the product and how to use it, but they do not retain login state or display personal subscriptions. This distinction matters: if you cannot find a subscription on an information page, the account is not necessarily at fault—you need to open the relevant section of the user panel.
Review every order detail before payment
In the plans area, first distinguish monthly subscriptions from data packages. Monthly subscriptions are ¥9.9/month with 60GB, ¥18/month with 250GB, or ¥28/month with 500GB; data packages are ¥158/300GB, ¥358/1000GB, or ¥658/3000GB. After selecting an item, verify its name, traffic, and price, then choose Alipay / WeChat Pay / USDT. Do not pay based on the previous page, as you may have changed plans while browsing. Use the items shown in the final order confirmation.
Keep the order page available while completing payment through the selected method. When you return to the panel, check the order status first, then open the account overview to confirm that the plan is active. If the order is still processing, do not create the same order again. Reload the order list and check whether a record has appeared. If the payment side shows completion but the panel remains unchanged for an extended period, submit the order details through the panel ticket entry for service-side review.
Post-payment checklist
- Confirm that the logged-in username matches the account used for the order.
- Confirm that the order is the intended monthly subscription or data package.
- Confirm that the panel shows the corresponding plan and available traffic.
- Open the download area and obtain the client for your current system.
- Open the subscription area and copy or one-click import your personal subscription.
Keep information that helps with verification
Keep the order item, payment status, and user-panel order record, but cover personal subscriptions and anything that could directly access the account in screenshots. When submitting a ticket, provide the username, selected plan, payment method, and panel status. Do not paste the full subscription in public. Payment is available only through Alipay / WeChat Pay / USDT; if someone outside the page asks you to use another method, return to the user panel and verify the order.
After creating the account, do not rush to operate every device at once. A safer sequence is to complete the client download, subscription import, and connection check on one familiar device first, then expand to other platforms. Fewer variables make it easier to tell whether an issue comes from the account, subscription, client, or device environment. Once the first device works, other devices can follow the same approach, but each still needs its own verification.
Distinguish upgrades from new purchases
When upgrading a monthly subscription mid-cycle, the price difference is prorated into the remaining days. Before upgrading, review the current plan, remaining period, and result shown in the panel; do not replace the upgrade operation by purchasing another monthly tier. Data packages are measured as separate purchases and remain available until used; they never expire. The two product types follow different processes, so use the corresponding entry point.
After checking the account and order, the next step is not to search for route addresses manually. Obtain the subscription from the panel instead. It connects your account permissions with the route directory. As long as you protect the account and subscription and import them correctly, you can continue configuring supported platforms. For the shortest setup path, also see the quick-start flow; the next chapter explains how to copy, import, and update subscriptions and where those actions stop.
Get your subscription
Import securely and keep the route directory current
A subscription is not a public download URL
A personal subscription provides access to the routes currently available to your account, so treat it as account information that needs protection. It is not a public web link or an installer address to forward to strangers. Do not paste it into forums, public code repositories, shared notes, or screenshots. When a client needs the subscription, copy it directly from the user panel or use the panel’s import option, then close any page containing the subscription.
The example address used in this guide is an obviously fake value. It only demonstrates how a link looks, contains no real credentials, and cannot establish a connection. The actual subscription must come from the user panel for your own account:
https://example.com/sub?token=YOUR_TOKENWhen copying, make sure the link is complete from start to finish, with no extra spaces, line breaks, or quotation marks. Some apps automatically recognize links on the clipboard, but still check the import result instead of confirming a pop-up immediately. If the client says the format is unrecognized, copy it again from the panel and verify that you selected the import entry intended for that client.
Prefer the client entry provided by the panel
Obtain clients from the download area of the user panel. Windows, macOS, iOS, Android, and Linux use different installation methods, so do not try to open one platform’s file on another. In the download area, confirm your current system first, then obtain the client according to the panel instructions. After installation, return to the subscription area and choose copy subscription or one-click import. The marketing site does not provide static installer links, helping prevent downloads of outdated or incompatible files.
One-click import attempts to open the corresponding installed client. If nothing happens, the client may not be installed, the system may not associate that link type with the client, or the browser may have blocked the external-app request. There is no need to keep clicking. Copy the subscription instead and paste it into the client’s subscription or configuration area. Manual pasting does not mean entering routes one by one; it gives the complete subscription URL to the client for reading.
Check the name and route list after importing
A successful import usually adds a subscription or configuration to the client and displays its route list. First check that the subscription name is easy to recognize, then see whether regional routes have appeared. Do not connect to an empty configuration before the update is complete. If the client shows the subscription but the route area is empty, run an update once. If it remains empty, return to the panel to confirm that the plan is active and copy the subscription again.
If an old subscription already exists in the same client, avoid continually adding similarly named copies. Multiple copies make it difficult to tell which subscription a route belongs to and can lead to mistakes during later updates. Once the new subscription is confirmed to work, delete configurations that are expired or no longer used. Check the name before deleting anything so you do not remove the item you just imported.
Updating and re-importing are different
Updating keeps the current subscription configuration and reads the route directory from the service again. Re-importing creates a new subscription record in the client. For routine use, update first because it does not create duplicate configurations. After upgrading a monthly subscription, purchasing a new data package, or seeing changes in the route directory, update and then check whether the routes return. Re-import only when the subscription URL is wrong, the configuration is damaged, or the client cannot recognize the existing record.
Automatic updates can reduce maintenance over time, but clients trigger background updates differently. Some update when opened; others require a manual action. Do not assume a subscription is current simply because its routes still appear in the list. If one route fails while others work, update the subscription before selecting the route again. This helps rule out a stale local directory.
Repeat the full process when changing devices
VPNFF supports unlimited devices, but a new device does not automatically inherit the client or subscription from an old one. After changing devices, obtain the client for the new platform from the user panel and import your personal subscription again. Do not copy the entire old client directory, because system permissions, network extensions, and configuration locations may differ. Verify the new device on its own before deciding whether to remove the configuration from the old one.
Before transferring, repairing, or retiring a device, sign out and remove the personal subscription from the client. Uninstalling a browser does not affect configuration in a standalone client, so check the client itself during cleanup. If you cannot confirm that the subscription was removed, update it from the panel and re-import it on a device you keep. Once this is done, continue with the platform-specific installation and import steps.
Import on five platforms
Complete system permissions and client setup separately
VPNFF works on Windows / macOS / iOS / Android / Linux, but the five platforms differ in installation sources, system permissions, background behavior, and how they take over network traffic. The common flow is always: obtain the client from the user panel, install it and grant the required network permissions, import your personal subscription, update the route list, choose a route and connect, then verify the exit. Do not skip permission prompts, and do not mechanically apply button labels from one platform to another.
| Platform | Installation focus | Import focus | Common system considerations |
|---|---|---|---|
| Windows | Obtain the client from the panel and complete system installation | Paste the subscription and update the routes manually | System proxy, sleep and wake, firewall prompts |
| macOS | Confirm permission to open the app and authorize network extensions | Allow the system to add the network configuration after importing | Menu-bar status, network-service switching |
| iOS | Use the panel entry to obtain the appropriate client | Allow the system to add the network configuration | Low Power Mode, network switching, background refresh |
| Android | Install the corresponding client according to the panel instructions | Confirm system authorization on the first connection | Battery management, background restrictions, network switching |
| Linux | Confirm the distribution environment and client permissions | Check the proxy or network-interface mode after importing | Desktop sessions, environment variables, command-line apps |
Windows: install first, then check the system proxy
On Windows, sign in to the user panel, open the download area, and install the client before copying the subscription from the panel. Open the client’s subscription or configuration area, paste the complete URL, and run an update. When routes appear, choose one that matches your current task and start the connection. If Windows shows a network-access or firewall prompt on first launch, confirm that it refers to the VPNFF client you just installed before allowing the required access.
After connecting, check whether the client mode changes the system proxy. Browsers usually follow system settings, but command-line tools and some standalone apps may not. If the browser works while another program does not, check that app’s separate proxy options instead of reinstalling the client. After the device wakes from sleep, if the client still shows connected but access fails, disconnect and reconnect, then verify the exit. For more detailed Windows steps, see the Windows VPN setup guide from scratch.
macOS: complete network-extension authorization
After installing the client on macOS, the system may ask you to approve the app or authorize its network extension. Grant permission only to the client obtained from the user panel. For the subscription, try the panel’s one-click import first. If the browser does not open the client, copy the subscription and paste it inside the client. After updating, choosing a route, and connecting, check the menu bar or client status, then verify the exit in a browser.
Switching network services, closing the lid, or waking macOS can change the existing network path. If the client says connected but access fails, disconnect first, wait for the local network to recover, and reconnect. If only terminal commands ignore the route, check whether the command-line program reads the system proxy and configure a proxy within the program’s supported options if necessary. Do not edit unfamiliar global network files, as that can turn a client issue into a system-wide network problem.
iOS: confirm the system network-configuration request
On iOS, use the download entry in the user panel to obtain the appropriate client, then open it and import the subscription. When connecting for the first time, iOS asks to add a network configuration. Confirm that the request comes from the client you just installed and opened, then continue. Authorization alone does not select a route: return to the client, update the subscription, choose a region, and start the connection. Once the system shows a connection indicator, verify separately in the browser and the target app.
Low Power Mode, background-refresh settings, and switching networks can affect an iOS connection. If an app behaves unexpectedly after switching from Wi-Fi to another network, open the client and check its status, reconnecting if necessary. When only one app has a problem, fully close it and reopen it so it creates a new network session. Do not assume every app uses the new path just because the system icon changed.
Android: manage background activity and battery use
On Android, obtain the appropriate client according to the user-panel instructions. After installing it, import the subscription, update the routes, and choose one. On the first connection, Android displays a network-connection permission prompt; confirm the client name and allow it. Once connected, verify with a browser before opening the app you actually need. If another app that changes the network path is running, disable the conflicting item first so only the current client handles the connection.
Some Android systems restrict background apps. If the connection often drops when the screen locks, you switch apps, or the device is idle, find the client in battery and background management and allow it to remain active as needed. Menu names vary by device; the goal is to prevent the system from force-stopping the client during use. Do not change many system settings at once. Adjust only items related to the current client, then verify again.
Linux: distinguish desktop apps from command-line programs
Linux environments vary widely, so first check the user panel for the client and usage method currently provided. After installation, import the subscription, confirm that the route list has loaded, and choose a connection mode. A desktop browser may follow the desktop environment’s proxy settings, while terminal download tools, package managers, and development tools may use their own proxy parameters. Test graphical apps and command-line programs separately; one result does not represent the entire system.
You can use built-in system commands to inspect the default route and DNS status, but commands only help assess the current environment; they do not repair the connection automatically:
ip route
resolvectl status
curl https://example.comIf a desktop app works but the terminal does not, check whether the client offers system-wide takeover, or configure the proxy method supported by the target program. After changing environment variables, a newly opened terminal session usually reflects the change more clearly. Remove temporary variables after testing so programs do not continue pointing to a local proxy port that is no longer available when disconnected.
Connect and verify
Use layered checks to confirm the traffic path
Create repeatable verification conditions first
The purpose of connection verification is not to show that a client button changed, but to confirm that actual traffic uses the expected path. Before testing, note the apparent exit region without a connection, then close the target app if it may cache network state. After choosing a route and connecting, reopen the browser to check. To reduce interference, use the same device, network, and browser throughout; do not switch routes, browsers, and networks at the same time.
The most basic check is to open the My IP page and see whether the current exit information matches the selected region. Then visit the website or app you actually need. A changed exit shows that browser traffic is using the new path, but it does not prove that every program does. If your routine includes standalone apps, command-line tools, or file sync, perform a real access test in each.
Check the exit, DNS, and app layers
The first layer is the exit check, which shows the network origin visible to external services. The second is DNS, which indicates whether name resolution matches the expected connection. The third is the app layer, confirming that a particular program is not bypassing system settings. Together, these results distinguish “the client is not connected,” “the browser works but another app does not,” and “the network path is fine but the target service has a problem.”
If the exit has not changed, return to the client to check the selected route, connection status, and operating mode, then disconnect and reconnect. If the exit has changed but the target app is still unavailable, fully close and reopen it, and check for a separate proxy setting. If both browser and target app work but DNS behaves unexpectedly, restore the local network, clear the system cache, and reconnect. For a detailed approach, see How to verify exit IP, DNS, and per-app routing.
| Symptom | Check first | Next step |
|---|---|---|
| Client shows connected, but the exit is unchanged | Route selection, operating mode, system proxy | Disconnect, reconnect, and reload the verification page |
| Browser works, standalone app fails | The app’s own proxy settings and cached session | Close and reopen the app; check its network settings |
| One route fails while other routes work | Subscription updates and route status | Update the subscription and try another route in the same region |
| No route can connect | Account, plan, local access, client permissions | Restore direct access and recheck each layer |
Rule out local variables when assessing speed
When access feels slow, do not assume the route itself is at fault. First check whether local access is stable, whether downloads or sync jobs are running in the background, and whether the device is in a power-saving state. Then compare other routes in the same region. Keep the target content consistent and wait for the old connection to end after switching. Rapid repeated switching can leave an app holding an old session, making the results difficult to interpret.
Geographic distance is only one factor. The target service’s region, carrier routing, network congestion, and the app’s own response time all affect performance. For real-time collaboration, focus on uninterrupted audio, video, and interaction. For file transfers, focus on sustained stability. For web browsing and AI Tools, consider connection setup, continued responsiveness, and long-content loading. Different tasks require different criteria; one page-load speed cannot represent them all.
Recognize cache-related false signals
Browser cache, DNS cache, and long-lived app connections can make a route switch look as though it still uses the old path. Before verifying, close the relevant tab, switch routes, and open it again. Fully quit and restart standalone apps. If cache interference is still suspected, use a new temporary browser session for comparison, but do not enter unnecessary account details there. After testing, rely on results from your normal daily app.
When a connection fails, first restore direct local access and confirm that the original network can open basic web pages. If direct access itself is broken, switching routes usually will not fix the underlying access problem. Once the local network recovers, start the client again. This sequence separates the fault boundary: local access connects the device to the network, while the client builds the route on top of it. Both layers must work.
Complete a standard acceptance check
Use a fixed sequence for acceptance: update the subscription, choose a suitable region, connect, check the exit, open the target app, observe continued use, then disconnect and confirm that local access recovers. Run the full check after first installation, client reinstallation, system network changes, and device replacement. For routine route switches, an exit check and target-app check are usually enough.
After verification succeeds, record one route suitable for daily use and one backup route in the same region. There is no need to save many untested options. The route directory changes with subscription updates, so relying on old names in screenshots is unreliable. Keep the subscription updateable and retain the process for choosing again by region, task, and actual performance.
Maintenance and renewal
Keep subscription, device, and plan status clear
Make subscription updates part of routine maintenance
Routine maintenance does not require frequent client reinstalls. Focus on keeping the subscription readable, the route directory reasonably current, and the account plan active. When one route fails, update the subscription and try another route in the same region. When every route is missing, check the account and plan before copying the subscription again. Reinstall only when the client itself will not start, its configuration is damaged, or system permissions have clearly changed.
A device that has been unused for a long time may retain an old subscription. Before using it again, do not connect through an old route immediately. Sign in to the panel, confirm the account status, and update the subscription first. If the update fails, delete the old configuration and import it again from the panel. This keeps an outdated directory from being mixed with current routes. Complete the connection-verification checks afterward.
Understand the monthly cycle by activation date
Monthly subscription traffic resets each month on the activation date. Use the current cycle shown in the panel rather than calculating from the calendar month. All three tiers—¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB—follow this reset rule. Near the end of a cycle, check background tasks first if usage spikes briefly. If the allowance is insufficient across several cycles, then consider an upgrade.
For a mid-cycle upgrade, the price difference is prorated into the remaining days, so it is not simply another full cycle added on top. On the upgrade page, review the difference and result shown in the panel before paying. If usage is inconsistent, compare data packages as well: ¥158/300GB, ¥358/1000GB, or ¥658/3000GB, available until used and never expiring. Choose by the measurement model, not just the headline traffic amount.
Keep a device list, but do not share subscriptions
Unlimited devices make it possible to use the same account entitlement across Windows, macOS, iOS, Android, and Linux. For easier maintenance, record each device name, platform, and whether it is still in use, but never put the full subscription in that list. When retiring a device, delete the client subscription and sign out. For a new device, obtain the client and subscription again from the panel. This keeps a clear boundary around which devices still hold the configuration.
In multi-user or multi-device environments, investigate traffic changes through usage behavior. System updates, cloud sync, video playback, and file transfers can continue in the background. If traffic drops quickly, check active tasks on each device before assuming an account issue. Unlimited devices describes the usage scope, not unlimited traffic; it does not change the total traffic in the purchased plan or data package.
Preserve a recovery path before updating the client
Before replacing or updating a client, confirm that you can still sign in to the user panel and know how to obtain your personal subscription again. Do not rely on the client’s only local configuration as your recovery source. After the update, check that the subscription remains present, routes can be updated, and system permissions are intact, then run an exit check. If problems appear, delete the old subscription and re-import it from the panel, but do not use configuration-conversion services from unknown sources.
An operating-system update can also change network permissions, background policies, or system proxy status. If the connection behaves differently afterward, check the client’s required permissions first, then check the subscription and routes. Do not reset all network settings and reinstall several apps at once, or you will lose the before-and-after comparison. Handle one layer at a time and verify immediately so you know which change made a difference.
Orders, renewals, and refund records
Complete payments and renewals in the user panel. Supported methods are Alipay / WeChat Pay / USDT. Before creating an order, confirm the current account, item, and amount; afterward, check the order record and plan status. If the order status does not update promptly, refresh the record instead of creating another order. When help is needed, submit the necessary details through a panel ticket and never publish your personal subscription.
The service offers 7-day refunds for any reason. For order issues, keep the panel order record and payment status available for verification. The refund policy and plan choice are separate matters: the former provides a post-purchase resolution process, while the latter still requires choosing between a monthly subscription and a data package based on steady or intermittent use.
Recommended maintenance order
- Check that the account and plan are valid.
- Check that the client still has system network permission.
- Update the existing subscription and review the route list.
- Choose a backup route and verify the exit and target app.
- Only re-import or reinstall the client after confirming that the current setup is invalid.
Provide reproducible details in a support ticket
If you still cannot resolve the issue, open a ticket from the user panel. Include the platform, the stage where the problem occurs, whether the subscription can be updated, whether all routes are affected, whether direct access works, and the steps already tried. Do not write only “it does not work,” and do not submit multiple tickets with the same content. Clear fault boundaries help support locate the issue faster.
Screenshots should show the client status and error message, while covering the personal subscription and sensitive account details. If the issue affects only one app, say whether the browser or other apps work. If it appears only on one network, report what happened after switching networks. Good maintenance is not about accumulating complex settings; it is about always knowing the state of the account, subscription, client, route, and app separately.
Advanced use and troubleshooting
Adjust routes and app paths by fault boundary
Create route-selection rules for different tasks
Advanced use does not mean constantly changing every parameter. It means creating stable, repeatable rules for common tasks. For ordinary browsing and text collaboration, prioritize stability and a nearby region. For meetings and real-time collaboration, prioritize sustained transfer. For file sync, prioritize long-lived connections. For region-specific content, prioritize the target region. Keep one regular route and one backup route in the same region for each task; when something fails, try the same-region alternative before switching regions.
For AI Tools, start with the ChatGPT acceleration guide to learn about region selection, rebuilding sessions, and handling interrupted long responses. For remote work, see packet loss and latency requirements for meeting apps. For short business trips, combine the hotel Wi-Fi and international work guide with a comparison of monthly subscriptions and non-expiring data packages. Test each scenario separately rather than using video playback as a substitute for meeting or development-tool testing.
Understand the boundaries before routing apps separately
Some clients may offer different ways to take over network traffic. System-level takeover is more likely to cover programs that ignore proxy settings, but it also sends more background traffic through the route. With system proxy mode, apps that follow the setting can work, while programs with their own network configuration need separate checks. Choose based on the task, and do not enable multiple proxy tools at once without understanding their effects.
If different apps need different paths, list which ones should use the route and which should stay on local access, then check whether the current client supports that arrangement. Add and verify one app at a time instead of creating many rules at once. Name rules by purpose rather than using vague abbreviations. Recheck them after app updates if network behavior changes.
Start with the local network when every route fails
When every route fails to connect, fully disconnect the client and confirm that local access can open basic web pages. If direct access is broken, address the network connection, router, or system network first. Once direct access works, check the account plan and update the subscription, then check client permissions. If the subscription updates but no route connects, restart the client and make sure no other network tool is running at the same time.
On hotel, office, or public networks, the first connection may require completing the network’s own sign-in page. With the client disconnected, complete that access requirement first, then start the route. If switching networks restores access immediately, the issue is usually within the original network environment. If all networks behave the same, continue checking the client, system permissions, and account status. Do not reset the entire system network before establishing the fault boundary.
Keep a comparison point when one route fails
If only one route fails, update the subscription first, then try another route in the same region. When other routes work, the account, client, and local access are probably sound, so narrow the investigation to the route or the target service session. Close and reopen the target app after switching to prevent the old connection from holding the previous path. If several routes in the same region fail, compare with a nearby region.
When reporting a route issue, include the region, route name, time period, affected apps, and whether other routes work. Do not report only a subjective speed impression or present a guessed cause. Reproducible details are more useful than conclusions. See the global nodes page for the route list and type descriptions.
Browser works, development tools fail
Command-line downloaders, development environments, containers, and sync tools may not read the desktop system proxy. Start with the target program’s network documentation and confirm whether it supports the system proxy, environment variables, or a separate configuration. For temporary environment variables, testing within the current session is easier to undo. Do not write a personal subscription directly into project source code or commit it to a repository.
export HTTPS_PROXY=http://127.0.0.1:LOCAL_PORT
export HTTP_PROXY=http://127.0.0.1:LOCAL_PORT
curl https://example.com
unset HTTPS_PROXY
unset HTTP_PROXYThe local port in an example must be replaced with the local proxy port actually provided by the client; if the client does not offer this mode, do not invent one. Clear temporary variables after testing. When a program runs inside a container or remote environment, the loopback address usually points to that environment itself, not the desktop client. Understand the network boundary before configuring it.
Start configuration recovery from the minimum state
After repeated changes have made a fault complex, the most effective approach is often to return to the minimum working state: one valid account, one subscription, one device, one client, and one route. Disable other network tools, restore direct local access, confirm that the basic network works, then re-import the subscription and verify it. Once the minimum state passes, restore other apps and rules one at a time.
Do not import multiple similarly named subscriptions, and do not configure different proxies repeatedly in the client, browser extension, and system settings. Multiple layers can leave a proxy active even after the client disconnects, making every page inaccessible. In that case, check whether the system proxy has been restored, then inspect the app’s own settings. Windows users can also revisit the complete installation guide to review startup behavior and the system proxy.
Establish sustainable personal operating habits
Long-term stability depends on a clear process: keep one primary set of account credentials, obtain subscriptions only from the panel, download clients only through the panel’s download area, choose routes by task, verify the exit and app after connecting, and troubleshoot in this order: local network, client, subscription, route, app. This is more reliable than memorizing a button location because interfaces change while fault boundaries remain consistent.
You can now complete the full process from choosing a plan through maintenance. For quick repeat setups, return to the quick-start tutorial. To compare plans, see plan pricing. To choose routes by region, see global nodes. To confirm the current exit, open My IP. If you cannot locate the problem yourself, open a ticket from the user panel and provide reproducible details.